Terms of Service

1. Services

Hendrix Transportation provides courier, hotshot, route delivery, logistics, and transportation support services across Calgary, Alberta, and Western Canada. Service availability may vary based on vehicle availability, operational capacity, weather conditions, road conditions, and dispatch scheduling.

2. Quotes & Estimates

Distance and destination
Freight dimensions and weight
Urgency or service level
Wait time
Accessibility
Additional stops
Specialized handling requirements
After-hours requests
Dangerous goods requirements

3. Customer Responsibilities

Pickup and delivery information
Contact information
Freight details
Dimensions and weight
Special handling instructions

4. Delivery Times

Weather
Mechanical issues
Road closures / Traffic
Customer delays
Unforeseen operational conditions

5. Dangerous Goods

Dangerous goods shipments must be properly declared and packaged in accordance with applicable transportation regulations. Hendrix Transportation reserves the right to refuse any shipment that does not meet compliance or safety requirements.

6. Payment Terms

Approved business accounts may be invoiced according to agreed payment terms. One-time or non-account customers may require payment prior to dispatch or upon completion of service. Accepted payment methods may vary depending on the service requested.

7. Limitation of Liability

Indirect or consequential damages
Lost profits
Delays caused by circumstances beyond reasonable control
Improperly packaged freight
Undeclared fragile or restricted items

8. Service Refusal

Unsafe freight
Improperly packaged shipments
Undeclared dangerous goods
Illegal items
Abusive or unsafe situations

9. Website Information

Information provided on this website is for general informational purposes only and may be updated without notice.

10. Contact Information

For questions regarding these Terms of Service, please contact Hendrix Transportation, Calgary, Alberta. Email: csr@hendrixtransportation.ca

Last Updated: May 2026